Privacy Policy - Plan A Powered By StaffStat

Plan A, Inc. (the “Company”, “we”, “us” or “our”) is dedicated to establishing trusting relationships with our Users by respecting information that we collect, use, and disclose that identifies a User or where there is a serious possibility that a User could be identified through the use of that information, alone or in combination with other information (“Personal Information”) and by promoting the use of fair information practices. For purposes of this Privacy Policy (“Policy”), “Services” is defined as all services (now or in the future) provided by Plan A’s Customer Service, the StaffStat Web Site (“Site”). “Plan A account” is defined as the account through which you access the Services.

The Company collects Personal Information from users of the Services (“Users”, “you”, or “your”) at several different points through use of the Services.

1. Collection and Use of Personal Information

To use the Services, you must register through your employer. During registration you are required to provide contact information (such as first name, last name, and your preferred method of communication which can include your phone number and/or email). We use this information to contact you when new shift requests or new messages are posted by your employer. We send all new Users a welcome email to verify their information.

When using the Services, we collect all information regarding the shifts posted and who accepts them. More specifically, we collect information such as who posts a shift as available, date and time of the shift, and who accepts the shift.

We might also send you emails or newsletters which contain usage tips, product updates or updates to the Terms of Service or this Policy. If necessary, we will also send you Service-related announcements. For instance, if a Service is temporarily suspended for maintenance, we may send Users an email. Users cannot opt-out of these non-promotional communications unless they deactivate their account. To deactivate your account, you must contact your employer.

We communicate with Users on a regular basis to provide requested Services and regarding issues relating to User accounts. We reply via email, phone, website contact forms or other available methods, in accordance with the User’s preference.

We do not provide any mechanism to reject cookies. We store only the minimum of cookies required to support the features of Plan A.

Like most Web sites, our servers use log files to analyze trends, administer the Site, track Users’ movement in the aggregate and gather broad demographic information for aggregate use. These log files are linked to user accounts and accessed in the event a detailed audit is required for support cares. For example, “which user sent the notification, or which administrator deactivated a staff, etc.” The log itself contains the User ID, last name, first name and preferred method of contact. The information as described is only visible to the SuperUser (Plan A) and Primary Admin User (Employer) but cannot be edited.

Clear gifs are tiny graphics with a unique identification, similar in function to cookies, and we may use them to track the online movements of our Users. Clear gifs are invisible on the page and are much smaller than cookies, about the size of the period at the end of this sentence. Clear gifs are not tied to Users’ Personal Information. We may also use clear gifs in our HTML-based emails to let us know which emails have been opened by the recipients. This allows us to gauge the effectiveness of certain communications.

We do not knowingly collect personal information from children under the age of 13. If we learn that we have personal information of a child under the age of 13, we will delete that information from our systems. For tips on protecting children’s privacy online, please visit the FTC’s Website (http://www.fts.gov).

2. Disclosure of Personal Information

Except as stated in this Policy or in an agreement with you, we do not disclose Personal Information about our Users or monitor, edit or disclose the contents of a User’s private communications through the Services except where we have your consent, are permitted by law to do so, or in good faith believe that such action is necessary to: (1) comply with the law or where we have a good-faith belief that such disclosure is necessary to comply with a current judicial proceeding, a court order, or legal process served on us; (2) investigate, prevent, or take action regarding illegal activity; (3) protect and defend the rights or property of the Company; or (4) to protect the personal safety of our Users or the public. For example, we may disclose Personal Information to lay enforcement, other government officials or third parties in response to criminal or civil court orders, warrants, or subpoenas.

To request User information from the Company in a civil case, you must serve the Company with a valid subpoena, court order or search warrant and agree to the Company’s terms of compensation below. All civil subpoenas should be directed to:

Attention: Privacy Officer

Plan A, Inc.

1-302 Notre Dame Avenue

Sudbury, ON

Canada P3C 5K5

Upon receipt of a valid subpoena, court order, or warrant it is the Company’s policy, where permitted by law, to notify the User whose information is sought. In non-emergency circumstances, the Company will generally not produce the User’s information until approximately two weeks after receipt of the subpoena, court order, or warrant unless a formal objection is filed by the party seeking the information agreed to by us or we are legally required to do so.


The Company charges $90.00 per hour for research (plus additional fees if testimony or deposition is required), $0.25 per page, and $22.00 to respond via Federal Express. We will invoice the person or entity submitted the subpoena following receipt and the subpoena proponent must make payment within 15 days from the date of receipt of our invoice.

Note that the Company reserves the right to determine in its sole discretion the applicability of this Policy to any request for User information and further, this policy does not create any enforceable legal rights, either for our Users or for requesting parties.

Certain technical processing of and access to Users’ email and text messages and their content may be required by us and our Service Providers to: (a) provide the Services, including without limitation, routing, and indexing the messages; (b) conform to connecting networks’ technical requirements; (c) prevent or minimize disruptions to the Services; or (d) conform to other similar requirements.

For us to properly fulfill our obligations to Users, it is necessary for us to use Service Providers and to supplement the information we receive with information from third party sources. In addition, we may use Service Providers to host certain portions of our Site and to fulfill certain requests for information or for our Users. These companies do not retain, share, store or use personally identifiable information for any secondary purposes and the information obtained from these third-party sources is maintained in a manner consistent with this Policy.

If we go through a business transition, such as a merger, being acquired by another company, or selling a portion of our assets, Users’ Personal Information will, in most instances, be included as part of the assets transferred. If because of the business transition the Users’ Personal Information will be used in a manner different from that started at the time of collection, they will be given a choice not to have their information used in this different manner.

Periodically, Users might be asked to participate in surveys. Participation in these surveys is completely voluntary and the User therefore has a choice of whether to disclose information. The requested information typically includes contact information (such as name, preferred method of communication and employer name). Survey information will be used for purposes of monitoring or improving the use and satisfaction of the Company’s Services. Users’ Personal Information is not shared with third parties unless we give prior notice and a choice to opt-out. Though we may use a Service Provider to conduct these surveys, they may not use Users’ Personal Information for any secondary purposes.

3. Abuse; Spam and Junk Communication (i.e.: email, SMS, telephone calls)

We have a zero-tolerance policy for abuse. While we cannot be responsible for external communications received through our Services, it is our intention to use all legally available means to prevent use of the Services for any illegal purposes, including but not limited to distribution and receipt of unsolicited commercial faxes (“junk faxes”). We also specifically restrict Users from taking any actions, which impose an unreasonable or disproportionately large load on the Company’s resources. We ask that any Users who are annoyed by receipt of such junk faxes or otherwise impacted be illegal use of the Services to please report such activity to the Company’s Customer Service at 1.705.587.7838 or toll free at 1.844.600.7828.

4. Security

We take every reasonable precaution to protect our User’s Personal Information. When Users submit Personal Information via the Services, their Personal Information is protected both online and offline.


While we use SSL encryption to protect sensitive Personal Information online, we also employ security measures to protect Users’ Personal Information off-line. All our Users; Personal Information is restricted in our officers. Only employees who need the Personal Information to perform a specific job (for example, our billing clerks or a Customer Service representatives) are granted access to the relevant Personal Information. Finally, the servers that store Personal Information are in a secure environment.

5. Cancelling Your Service

If a User wants to terminate their Service, they must call Customer Service at 1.844.600.7828

6. Notification of Changes

We will occasionally update this Policy so that it remains relevant and current with changing technologies, applicable laws, our evolving business practices and needs of our Users. We encourage you to periodically review this Policy to stay informed of how we manage your Personal Information. If any changes are made to this Policy, we will revise the “Reviewed” date that is indicated on the Policy.

If material changes are made that impact you, we will notify users by placing a prominent notice on the Site. Depending on the circumstances, we may also decide to send Users a notice electronically. If you continue to use the Services after notice of the changes has been given, you will be deemed to have accepted such changes.

7. Data Retention

The duration for which we keep Personal Information varies according to how we use the Personal Information. In some cases, there are legal requirements to keep data to a minimum period. Unless there is a specific legal requirement for us to keep the information, we will retain it for not longer than is necessary for the purposes for which the data was collected or for which it is to be further processed.

8. Access to your Personal Information

Upon written request, we will inform you whether we hold Personal Information about you and provide you with access to your information within a reasonable timeframe and at minimal or no cost according to applicable laws. If you identify an inaccuracy or incompleteness in your Personal Information, we will amend your information and notify any third parties as required by applicable laws.

In certain situations, and depending on applicable laws, we may not be able to provide access to all the Personal Information that we hold about you. For example, we may not provide access to information if doing so:

To safeguard your Personal Information from unauthorized access, we may ask that you provide sufficient information to identify yourself prior to providing access to your Personal Information.

Depending on the circumstances and applicable laws, we may refuse to process certain access requests (i.e.: access requests that are unreasonably repetitive or systematic, would be extremely impractical or require disproportionate technical effort).

9. Questions or concerns? How to contact us.

We welcome questions or comments regarding this Policy and the way we process your Personal Information. If you have any questions, concerns or wish to request access to your Personal Information pursuant to applicable privacy or data protection laws, please contact us either by email or in writing and we will use commercially reasonable efforts to respond:

  • BC Care Providers
  • Canadian Franchise Association
  • Nursing Homes of Nova Scotia Association
  • Proud Sector Champion of OLTCA
  • AdvantageAge Ontario
  • ORCA
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